Customer service staff need to be problem solving not apologising

The study examined more than 100 interactions and found that when airline staff were effusive in their apologies it actually diminished their ability to be efficient problem solvers. Mark Ho...

Airbnb is blamed for Tasmania's housing affordability problems, but it's actually helping small businesses

Airbnb opens up more tourism in rural Tasmania. ShutterstockHousing affordability is a central issue in the Tasmanian election, but regulating Airbnb is not the answer. Our ongoing research...

Asia Pacific forecast to lead global M A growth in 1H 2018: Intralinks Deal Flow Predictor

APAC M&A announcements predicted to increase by 14% year-over-year SINGAPORE - Media OutReach - February 15, 2018 - Thenumber of announced M&A deals in Asia Pacific ("APAC...

花旗集團香港榮獲《財資雜誌》「最佳數碼銀行 」大獎

香港,中國 - Media OutReach - 2018年2月15日 - 花旗集團香港於 「The As...

Citi Hong Kong named “Digital Bank of the Year” by the Asset Magazine

HONG KONG, CHINA - Media OutReach - February 15, 2018 - Citi Hong Kong was named "Digital Bank of the Year" and swept top awards across every banking category at The Asset Tri...

Myer once stood for the aspirational middle class but now it's lost sight of who its customers are

A big part of retail group Myer’s problem is that it has tried to be all things, to all customers. Myer has tried to hang on to its high-end customers of old, while trying appeal to va...

Governments shouldn't be so hasty in declaring victory on wages policy

Interestingly, the long term trend in wages policy is that Labor tends to adopt formal policies (as it is now doing) only to see wages fall under its stewardship, while the Coalition, by con...

Max Sight Announces GEM Board Listing Plan To Raise Up to HK$70 million

Offer Price Ranges between HK$0.30 and HK$0.35 Per Offer Share A Leading Automatic ID Photo Booth Operator with Iconic Brand Replicating the Success of its Business Model to the P...

名仕快相宣佈港交所創業板上市計劃集資最多7,000萬港元

每股作價為0.30港元至0.35港元擁有標誌性品牌的領先自助ਥ...

Spackman Entertainment Group’s GOLDEN SLUMBER Set To Release In Singapore On 8 March 2018

GOLDEN SLUMBER, a manhunt thriller produced by Zip Cinema, shall be released in Singapore on 8 March 2018Headlined by top leading Korean stars, Gang Dong‐won and Han Hyo‐joo, GOL...