Citibank Introduces Market-First Emergency e-Banking Service Lock
- Written by Reporters
Fortifying Account Security with Option to Disable Access to Transaction Services Via Citi Mobile® App
HONG KONG SAR - Media OutReach Newswire - 10 April 2024 - Citibank announced today the imminent launch of the "Emergency e-Banking Service Lock" ("the feature"), which echoes with the Hong Kong Monetary Authority's call for banks to adopt additional security measures. It is a market-first solution that further strengthens account security by allowing customers the option to temporarily disable access to transaction services via Citi Mobile® App when they suspect their account is being compromised and restore the services all digitally. The feature can be activated instantly through "Emergency Centre" on the pre-login page of Citi Mobile® App. A notification email and SMS message will be sent once the customer has confirmed the activation. To ensure customers' account security, Citibank will put in place the following service restrictions once the feature has been activated:- Disabled access to Citibank Online
- Read-only mode for Citi Mobile® App, with only transaction details accessible
- For Citi Mobile® App, a pop-up warning message will appear when there are attempts to take screen captures of the account interface, reminding customers not to share the screenshots to the unknown third party. Screen capturing functions have been disabled for all Android device users.
- In order to prevent password and data leak, the screen capture, recording and mirroring functions are disabled when passwords are being entered on Citi Mobile® App.
- The remote detector on Citi Mobile® App is equipped to detect third-party applications trying to compromise the customer's account.
The issuer is solely responsible for the content of this announcement.
About Citi
Citi is a pre-eminent banking partner for institutions with cross-border needs, a global leader in wealth management and a valued personal bank in its home market of the United States. Citi does business in nearly 160 countries and jurisdictions, providing corporations, governments, investors, institutions and individuals with a broad range of financial products and services. Additional information may be found at http://www.citigroup.com| Twitter: @Citi | LinkedIn: www.linkedin.com/company/citi | YouTube: www.youtube.com/citi | Facebook: www.facebook.com/citi
Source https://www.media-outreach.com/news/hong-kong-sar/2024/04/10/291094/